About Us
Providing UK
Businesses With Easy Access
To Outsourced Teams
Our Purpose
Archipelago BPO was founded with the goal of supporting British businesses by providing them with easy access to outsourcing in the Philippines. Today, we proudly support a diverse range of UK organisations, from innovative SMEs to established multinational corporations.
What sets us apart isn’t just outsourcing, it’s our commitment to true integration. We create offshore teams that function as natural extensions of your local operations, enhancing productivity and efficiency while dramatically reducing costs. Our clients typically save up to 60% per team member compared to local hiring costs, without compromising on quality or expertise.
Our approach connects you with highly qualified professionals across numerous specialisations, all dedicated to your business success. The collaborative relationships we build bridge geographical distances while maintaining the cohesive feel of an in-house team.
The Archipelago BPO story continues to evolve, and we invite your business to become part of our narrative. Whether you’re looking to scale operations, access specialised talent, or optimise costs, we’re ready to create a bespoke solution for your unique needs.
Ready to explore the possibilities? Connect with us through our contact form or book a discovery call today.
Peace of Mind
24/7 client support
Redundant high-speed internet
Modern, secure delivery centres
ISO 9001 Certification in progress
Vision, Mission and Values
Our Vision
To create a thriving environment where outsourced teams flourish both personally and professionally, equipped with the resources and opportunities to make meaningful contributions to their communities and beyond.
Our Mission
To transform how UK businesses operate by providing them with easy access to outsourced teams, enabling innovative thinking and sustainable growth through collaborative partnerships.
Our Values
We are deeply rooted in the Filipino principles of Bayanihan (community spirit) and Kapwa (shared identity). These cultural cornerstones emphasise collective support, shared humanity, and genuine connection. They are timeless values that shape every aspect of our business approach and relationships.
This is why we believe in the power of paying it forward. This commitment drives us to operate with unwavering integrity and place social responsibility at the heart of every decision we make. Our success is measured not only by business outcomes but by the positive impact we create in the lives of our team members and their communities.
Our Leadership Team
Managing Director
Head of Sales
Alex is the founder and Managing Director of Archipelago BPO, bringing a unique cross-cultural perspective shaped by his formative years in the Philippines and extensive professional experience across the UK, Australia, and Southeast Asia.
With expertise spanning diverse industries from Telecommunications to Recruitment, Alex has developed a comprehensive understanding of how offshore talent can transform business operations. His passion lies in helping UK business owners discover the transformative power of strategic outsourcing, not merely as a cost-saving measure, but as a pathway to improved work-life balance and sustainable growth.
Alex holds a Bachelor’s degree in International Business Management, Marketing and Commerce from Bond University, complementing his practical expertise with solid academic foundations.
Beyond the business, Alex remains actively engaged with Philippine rugby at an elite level, serving on the board for the Philippine Maharlikans. A further testament to his ongoing commitment to Philippine culture and community development.
Alex Giles
Managing Director
Shahid leads our sales initiatives with exceptional skill, forging valuable relationships with businesses throughout the UK. His distinguished career features executive positions within private SMEs and decades of specialised sales experience across both the IT and Financial sectors.
Renowned for his transformative sales training methodologies, Shahid plays a pivotal role in the strategic management and professional development of our offshore talent. His expertise extends beyond conventional sales approaches to encompass comprehensive team cultivation and performance optimisation.
Shahid’s practical business acumen is underpinned by academic excellence, holding a Bachelor’s Degree in Modelling, Virtual Environments and Simulation from the University of Huddersfield. A unique educational background that brings innovative thinking to our client relationships and internal processes.
His collaborative leadership style and commitment to excellence ensure our clients receive not just services, but truly tailored solutions that address their specific business challenges.
Shahid Hussain
Head of Sales
Why Choose Us? We Make It Easy
Reason 1: Experience Our Seamless Onboarding
Outsourcing should enhance your business, not complicate it. We’ve transformed the traditionally complex process into a straightforward journey guided by our dedicated leadership team. From your initial discovery meeting through talent recruitment and integration, we provide hands-on support at every step.
Need help deciding what it could look like? Our team will assist in creating role-specific work instructions for your outsourced roles. We remove the barriers to successful outsourcing, allowing you to focus on what matters most: your core business goals.
Reason 2: Customer Experience is Our Priority
Our commitment to exceptional customer experience shapes everything we do. Each partnered site features a comprehensive support infrastructure with dedicated team leads, site managers, and human resources specialists available 24/7.
This robust support system ensures your outsourced teams receive immediate assistance whenever needed, maintaining seamless operations regardless of time zone differences. We’ve built our entire service model around anticipating your needs and exceeding your expectations.
Reason 3: Modern & Secure Delivery Centres
Your business deserves nothing less than world-class infrastructure. Our partnered delivery centres combine cutting-edge security with professional comfort to create optimal working environments.
Every facility features comprehensive security measures including biometric entry systems, 24/7 security personnel, extensive CCTV coverage, redundant internet connectivity, and backup power generators to ensure uninterrupted operations.
Inside, our bright, modern workspaces equipped with brand-new technology empower your teams to perform at their best. We’ve created environments where security, functionality, and comfort unite to support exceptional performance.
Sarah, CEO
“Partnering with Archipelago BPO transformed our business capabilities beyond what we thought possible. Their talent in the Philippines integrated seamlessly, bringing exceptional talent and fresh perspectives. What stands out most is how they’ve embodied both efficiency and cultural understanding, they’re not just an extension of our team, they’re a vital part of our growth story. The cost savings have been substantial, but the quality of work and dedication to our success is what truly makes this partnership invaluable.”
James, Operations Director
“As a financial services company with strict compliance requirements, we were initially hesitant about outsourcing. Archipelago BPO completely changed our perspective. Their team’s attention to detail, professional qualifications, and commitment to excellence exceeded our expectations. We’ve reduced operational costs by 55% while improving our service delivery times. Beyond the numbers, knowing our partnership supports educational initiatives in the Philippines adds a meaningful dimension to our business relationship that resonates with our entire company.”
Emily, Founder
“For a growing marketing agency like ours, finding skilled talent that understands our clients’ needs was always challenging, until we connected with Archipelago BPO. Their Filipino team members bring not only technical expertise but genuine creativity and enthusiasm to every project. They’ve become trusted collaborators who anticipate needs before we even express them. What began as a cost-saving measure has evolved into a competitive advantage. Alex’s personal connection to the Philippines shines through in how the company operates with integrity, cultural awareness, and genuine commitment to mutual success.”
