Outsource
Access Philippine based qualified, talented and highly experienced contact centre staff, 24/7 omni-channel customer support teams across voice, email and web chat, as well as other virtual customer-facing roles.
Overview
Outsourcing for Customer Support Services
We are dedicated to providing exceptional customer experiences. Archipelago BPO specialises in establishing qualified, omni-channel customer support teams in the Philippines who are prepared to deliver immediate value to brands and businesses like yours.
Our service model accommodates teams of any size, from small specialised units to comprehensive support operations, across a diverse range of customer-facing functions. This flexibility allows your organisation to access an extensive pool of talent through strategic outsourcing of your customer support to the Philippines.
What we can offer:
Inbound Customer Care
Outbound Customer Care
Virtual Assistants
Web Chat Operators
Email Support
The Archipelago BPO Process
Stage 1
We begin by understanding your unique business needs. During this phase, we identify the tasks you want to outsource and create a bespoke solution for your business.
Stage 2
We handpick skilled professionals from our extensive talent pool in the Philippines to match your requirements. All team members are fully vetted and trained to provide excellent service.
Stage 3
Your outsourced team integrates seamlessly into your business operations. We ensure that communication, workflows, and processes are aligned with your in-house team, maintaining a collaborative and productive environment.
Stage 4
We provide continuous monitoring, reporting, and quality assurance to ensure your team meets or exceeds your expectations. We’re always available to adjust the team’s structure or size as your business evolves.
