Why should you outsource to the Philippines?
Discover why UK businesses choose the Philippines for easy,
Key Advantages
Significant Cost Savings
Reduce operational costs by up to 60% while maintaining exceptional quality.
Outsourcing to the Philippines offers UK businesses dramatic cost advantages without compromising quality:
- 60% Lower Labour Costs: Average salary savings of 40-60% compared to UK-based employees.
- Reduced Overhead: Eliminate costs for office space, equipment, utilities, and administrative expenses.
- Lower Training & Recruitment Costs: We handle the entire recruitment process and initial training.
Our clients typically redirect these savings toward core business growth initiatives, R&D, or improved profit margins.
World-Class Talent Pool
Access highly educated, English-proficient professionals across diverse specialisations.
The Philippines offers an exceptional talent pool ideally suited for UK business needs:
- High Education Standards: Over 500,000 university graduates annually with degrees in business, IT, engineering, and more.
- English Proficiency: The world's third-largest English-speaking country with neutral accents and high comprehension.
- Western Business Practices: Education system and business culture aligned with Western standards and methodologies.
Our rigorous selection process ensures we match you with professionals who have both the technical skills and cultural fit your business requires.
Cultural Compatibility
Benefit from strong cultural alignment and shared business values with the UK.
The Philippines offers unique cultural advantages that create natural alignment with UK businesses:
- Service-Oriented Culture: The Filipino values of "Bayanihan" (community spirit) and "Kapwa" (shared identity) foster a natural commitment to exceptional service.
- Low Cultural Barriers: Minimal cultural adjustment needed compared to other outsourcing destinations.
- Work Ethic: Strong dedication, loyalty, and adaptability to company cultures and processes.
This cultural compatibility means smoother integration, better communication, and stronger working relationships with your UK team.
Business Scalability
Rapidly scale operations up or down based on your business needs.
Outsourcing to the Philippines provides unparalleled flexibility for growing UK businesses:
- Operational Flexibility: Add specialised roles or entire departments without significant infrastructure investment.
- 24/7 Operations: Leverage time zone differences to create round-the-clock business operations.
- Market Responsiveness: Adapt quickly to changing market conditions without long-term employment commitments.
Our clients particularly value this ability to scale resources up or down based on seasonal demands, project requirements, or growth phases.
The Archipelago BPO Process
Stage 1
We begin by understanding your unique business needs. During this phase, we identify the tasks you want to outsource and create a bespoke solution for your business.
Stage 2
We handpick skilled professionals from our extensive talent pool in the Philippines to match your requirements. All team members are fully vetted and trained to provide excellent service.
Stage 3
Your outsourced team integrates seamlessly into your business operations. We ensure that communication, workflows, and processes are aligned with your in-house team, maintaining a collaborative and productive environment.
Stage 4
We provide continuous monitoring, reporting, and quality assurance to ensure your team meets or exceeds your expectations. We’re always available to adjust the team’s structure or size as your business evolves.
FAQ
We Answer Your Questions
How secure is data when outsourcing to the Philippines?
Data security in the Philippines is governed by the Data Privacy Act of 2012, which is modeled after the EU's GDPR. Our partner facilities implement:
- ISO 27001 certified information security management systems
- Strict physical security including biometric access and CCTV
- Regular security audits and penetration testing
- Comprehensive staff training on data protection
- Secure VPN connections and encrypted data transfer
These measures ensure your sensitive business data remains fully protected at all times.
Will quality suffer with an offshore team?
Quality concerns are among the most common misconceptions about Philippine outsourcing. In reality, our clients typically experience improved quality metrics due to:
- Our rigorous talent selection process (less than 5% of applicants meet our standards)
- Comprehensive initial and ongoing training programs
- Regular performance monitoring with KPI tracking
- Quality assurance teams that conduct regular audits
- Lower workloads compared to often-stretched UK teams
We’re so confident in our quality standards that we offer service level agreements with performance guarantees.
How do we manage a team across time zones?
The time difference between the UK and Philippines (GMT+8) actually creates strategic advantages:
- 4-hour overlap with UK business hours for real-time collaboration
- Work continues while the UK sleeps, creating a 24-hour productivity cycle
- Morning results ready for UK teams at the start of their day
- Our team leads manage operations during non-overlapping hours
- Modern communication tools ensure seamless information flow
Many clients report that the time zone difference becomes one of their biggest competitive advantages after implementation.
